Terms of Services/Policies/General Information
Scheduling, Cancellation & Reschedule Policy
We provide counseling services Tuesday- Friday 12 pm - 5 pm. If you need special accommodations outside of these hours, please speak with your counselor.
If you feel you are in crisis, please call The Crisis Center @ (205) 323-7777 or go to their website for additional resources crisiscenterbham.org. If you feel this is a true emergency, immediately contact 911.
Please allow us a minimum of 24-hours’ notice to reschedule or cancel your appointment. You will be charged a late/cancellation fee equivalent to 50% of your hourly counseling fee, if you do not cancel or reschedule at or before 24 hours. If no prior contact is made and you miss your appointment, the fee will still be charged.
Please do not bring yourself or your sick child to any scheduled appointment and the 24-hour rule will apply (unless COVID-19 symptoms. See COVID-19 policy). Please call our office at least 24 hours ahead of the scheduled appointment to reschedule.
Please note that a credit card will be required to schedule appointments and will be kept on file in the event of late cancelation or no-show appointment. We excuse medical emergencies, but the individual must meet the requirements for our no show/late cancelation policy as outlined in their initial paperwork.
The initial paperwork needs to be completed and submitted at least 24 hours before the scheduled appointment so your counselor can have all needed information ahead of time.
At Reaching Wholeness, LLC we believe that valuing mutual respect for both the client's time and the counselor's time produces the best therapeutic relationships.
Once you make your appointment, you will be asked for your insurance type, contract/member ID number, your name and date of birth and the insurance holder’s name and date of birth (if applicable). We will need a front and back copy of your insurance card as well as a copy of your driver’s license or a driver’s license of the parent if the client is a minor.
For questions concerning paperwork, policies or if assistance needed, feel free to contact us.
Phone: (205) 202- 0383
PLEASE NOTE THAT BY PROVIDING YOUR CONTACT INFORMATION, YOU ARE PERMITTING REACHING WHOLENESS, LLC TO CONTACT YOU VIA PHONE/EMAIL/MAIL FOR MATTERS PERTAINING TO YOUR ACCOUNT.
Text (SMS) Appointment Reminders
If enabled by your clinician, we will send text message reminders regarding appointments, usually 1 day before your appointment. Please talk to your clinician for details and preferences for receiving these messages. Please alert us in the event your phone number changes.
Insurance, EAP, Private Pay
Please, prior to your appointment, verify that your counselor is in network with your insurance plan. Also, please verify that your payment method is accepted for both your co-pays and private pay (no checks please). Payment is required at the beginning of each session.
Please call our office and we can look at your coverage or quote you a private pay rate
(205) 202-0383. Please keep in mind that sometimes we are misquoted benefits, and we don’t always know what portion insurance will pay until we receive the first payment. Ultimately, it is the responsibility of the client to know what their insurance covers. It is also the responsibility of the client to make sure we have a referral on file from your doctor if your insurance requires this. Insurance coverage/policies can vary widely. Therefore, please check with your insurance carrier to confirm coverage prior to your first appointment. Some plans require prior authorization and/or a referral.
COVID-19 and Telehealth
Due to COVID-19 precautions we are offering counseling through HIPAA compliant Videoconferencing as well as in person therapy (masks are required to enter the building). **Due to COVID-19 we are not allowing clients to wait in the waiting room. Currently, we are practicing social distancing. Upon arriving, please contact your counselor and you will be notified when it is time to come in for your session. We are offering Telehealth options so please call our main line for details. We are taking all precautions to keep everyone as safe as possible. If you have been in direct contact with anyone that has been diagnosed with Covid-19, you yourself been diagnosed with Covid-19, had a fever in the last 48 hours or traveled out of state within the last 14 days, we suggest you reschedule your appointment (or switch to Telehealth) to limit any possible exposure to our staff or others.** Thank you!
If you have not received a link to sign on to our telehealth platform after returning your paperwork, please send us an email, or give us a call: (205) 202- 0383.
We know this is a time of great uncertainty, so we encourage you to get in touch with us if you have any questions or concerns. You can call or email our office if you have any questions.
If you have a scheduled telehealth session, please log on at least 5 minutes prior to your appointment. If you need assistance, please let us know.
Tips for Your Telehealth Session:
To protect the confidentiality of your telehealth session, please do not record any audio or video from your session or use screen capture software while your session is in progress. Make sure you are in a confidential environment for your session.
Be sure that you are using the most up-to-date version of your web browser (Chrome, Firefox, Safari, etc.).
Connect to ethernet or a strong, private Wi-Fi signal.
Consider using headphones so that you can avoid voice echo during your session.
If you have any questions or concerns, please call, or email the office.
Reaching Wholeness, LLC
5140 Hwy. 17
Helena, AL 35080
Phone: (205) 202- 0383